M/s Bashundhara Global Marketing Private Limited has a diplomatic approach
towards the
Consumers / Direct Sellers and takes all precautions to offer the best services to them.
However, in case of unavoidable circumstances company has devised a perfect system to
solve the problems that Consumers / Direct Sellers may face.
- Bashundhara Global Marketing Private Limited complies with the Consumer
Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and
have also instructed our Direct Sellers to do so.
- Bashundhara Global Marketing Private Limited maintains a register to keep the
track of Grievances received from Consumer / Direct Sellers in either of the
mentioned modes – Calls / Written Application / E-mail / Walk-in / Online
Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking)
acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and
Bashundhara Global Marketing Private Limited records the time taken to resolve
it.
- Grievances received are feeded into the internal Grievance software. A unique
track ID is generated against all the Grievances and is intimated to the
Consumers / Direct Sellers on their registered E-mail ID and Mobile Number
within 48 hours of its receipt at the Bashundhara Global Marketing Private
Limited’s end.
- Consumers / Direct Sellers need to keep the unique track ID secure with them in
order to track and follow-up the outcome.
- Bashundhara Global Marketing Private Limited has appointed Mrs. Mamone Mistri
Sarkar, as the Grievance Redressal Officer. Contact details of the Grievance
Redressal Officer are as mentioned below:
Name: Mrs. Mamone Mistri Sarkar
E Mail: info@bashundhara.in
Contact No: 03563-453874 / 9679936635
- Grievance Redressal Officer will redress the grievance within 30 days from
the date of receipt of Grievance.
- In case there is a delay of more than 30 days in resolving the issue, he /
she will inform the Consumers / Direct Seller with reason of delay on their
registered E-mail ID.
- In case the Consumer is still not satisfied with the resolution offered, he /
she can approach the National Consumer Helpline or the State Consumer Helpline
for effective mediation / resolution and thereafter a Consumer Forum / Court of
appropriate jurisdiction.
OR
In case the Direct Seller is still not satisfied with the resolution offered,
he/she may proceed in accordance with the Dispute Resolution Clause of the
Direct Seller Contract Agreement.
Note: This Grievance Redressal Mechanism to be read as part and parcel of the
Contract Agreement entered by a Direct Seller as the same is not reproduced in the
agreement for the sake of brevity.
